Build a World Where All Youth Are Safe, Strong & Valued
Welcome To Consumer Rights Association of India
Consumer Rights Association of India (CRAI) is a national-level non-profit organization dedicated to promoting, protecting, and enforcing consumer rights under the Consumer Protection Act, 2019 and other relevant laws.
CRAI also conducts consumer awareness programs, workshops, and public campaigns. By collaborating with government departments and civil society organizations, it strives to create a fair, transparent, and equitable marketplace for all consumers across India.
Our Mission
To safeguard and promote consumer rights across India by ensuring fair trade practices, transparency, and accountability in the marketplace.
We are committed to providing legal guidance, supporting grievance redressal mechanisms, conducting awareness programs, and strengthening the consumer protection framework under the Consumer Protection Act, 2019.
Our Vision
To build a fair, transparent, and equitable marketplace where every consumer is informed, empowered, and protected.
We envision a strong national consumer movement supported by collaborative partnerships with government bodies, civil society organizations, and stakeholders to ensure justice and accountability for all.
Founder’s Message
Consumer Rights Association of India was established with a clear mission — to empower citizens with awareness, protection, and access to justice in the marketplace. Every consumer deserves safety, transparency, and fair treatment while purchasing goods and services.
Our journey began with the objective of addressing the growing challenges faced by consumers such as fraud, overcharging, poor services, misleading advertisements, and lack of grievance support. We realized that millions of people remain unaware of their rights and legal remedies.
Through CRAI, we aim to build a strong national movement that educates, supports, and guides consumers in protecting their rights. Our focus is on awareness programs, legal assistance, complaint facilitation, and collaboration with institutions to ensure accountability and fair practices.
We believe that an informed consumer is the strongest pillar of a transparent and ethical economy. Together, let us create a system where every citizen feels protected, heard, and empowered.
Consumer Rights Association of India (CRAI)
Consumer Rights & Protection
Guidance on consumer rights, unfair trade practices, product liability, and legal protections under the Consumer Protection Act.
Legal Help & Complaints
Support for filing consumer complaints, dispute resolution, and representation before consumer commissions and authorities.
Government Services
Information on consumer-related government departments, regulatory bodies, and grievance redressal mechanisms.
Awareness Programs
Campaigns, workshops, and education programs to empower citizens with consumer rights knowledge.
Research & Policy
Insights, reports, and policy advocacy initiatives to strengthen the consumer protection ecosystem in India.
Help & FAQ
Answers to common consumer queries, complaint procedures, documentation help, and support resources.
Right to Safety
Protection against hazardous goods and services that may cause harm to health, life, or property.
Right to Information
Access to complete and accurate information about product quality, quantity, price, ingredients, and risks.
Right to Choose
Freedom to select from a variety of goods and services at competitive prices without coercion.
Right to Be Heard
Assurance that consumer complaints and grievances receive due consideration at appropriate forums.
Right to Seek Redressal
Right to fair settlement of genuine grievances including compensation for defective goods or deficient services.
Right to Consumer Education
Right to acquire knowledge and skills needed to make informed decisions and avoid exploitation.
E-Commerce Protection
Protection against misleading online advertisements, fake reviews, unfair digital practices, and refund issues.
Banking & Financial Services
Fair treatment in loans, insurance, digital payments, hidden charges, and financial product disclosures.
Healthcare & Essential Services
Transparency in medical billing, quality of medicines, and accountability in essential public services.
RIGHTS & LEGAL SUPPORT AREAS
6 BASIC
CONSUMER RIGHTS
Right to Safety
Protection from hazardous goods and services that may cause harm to life or property.
Right to Information
Correct details regarding price, quality, quantity, expiry date, and possible risks.
Right to Choice
Freedom to choose goods and services without unfair pressure or coercion.
Right to Be Heard
Consumer complaints must be properly considered and addressed.
Right to Redressal
Refund, replacement, or compensation against defective goods or services.
Right to Consumer Education
Awareness about consumer rights, remedies, and legal protections.
COMMON
CONSUMER ISSUES
Fake / Duplicate Products
Protection against counterfeit goods and misleading products in the market.
Overcharging Above MRP
Charging more than the printed price on packaged goods and services.
Expired Food & Medicines
Selling expired or unsafe consumables that may harm consumer health.
Online Shopping Fraud
Fake websites, non-delivery, wrong product delivery, or refund issues.
Poor Services
Deficiency in service quality in banking, telecom, transport, healthcare, etc.
Builder Delays
Delay in property possession, project completion, or unfair real estate practices.
HOW TO FILE A
CONSUMER COMPLAINT
Keep Bill & Proof
Maintain invoice, receipt, warranty card, screenshots, or any transaction proof.
Contact Seller / Service Provider
Raise the issue directly with the company, retailer, or service provider first.
File Online Complaint
Submit complaint through official consumer portal or authorized platforms.
Attach Documents & Evidence
Provide product details, communication records, and supporting documents.
Approach Consumer Commission
If unresolved, file a case at District / State / National Consumer Commission.
Consumer Awareness Programs
Know Your Rights
Empowering citizens with knowledge about consumer rights, fair trade practices, and legal protections.
Fraud Alert
Stay protected from online scams, fake offers, phishing calls, and financial fraud.
Safe Digital Payments
Learn how to use UPI, cards, and online banking securely without risk.
Product Authenticity
Identify fake products, check quality standards, and avoid misleading packaging.